MediGo Flex (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our products, or interact with our services.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Shipping address
- Payment details (processed through secure payment gateways)
- Account login credentials (if applicable)
b. Health Data (via CardioCheck Duo App)
- Blood pressure readings
- ECG data
- Heart rate and other vitals
Note: Health data is only collected when the device is in use and synced with our mobile app.
c. Location Information
- Precise or approximate location data may be collected from your mobile device
This data is used solely to detect nearby CardioCheck Duo devices and establish a secure connection via Bluetooth or similar technologies.
Location data is only accessed with your explicit permission and is not stored, tracked, or shared for any other purpose.
d. Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Cookies and analytics data (see Section 7)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill product orders
- Provide after-sales support and warranty services
- Improve our products, services, and website performance
- Communicate product updates, offers, and health tips (only if you opt in)
- Comply with applicable legal and regulatory requirements
- Enable device discovery and pairing through location-based detection (with user permission)
3. Sharing of Information
We do not sell your personal or health data.
We may share your information with:
- Trusted third-party service providers (e.g., payment processors, courier partners)
- Medical professionals (only with your explicit consent)
- Legal authorities, if required by applicable laws
4. Data Security
We implement robust physical, electronic, and administrative safeguards to protect your data, including:
- SSL encryption for data transmission
- Secure servers and restricted data access
- Regular vulnerability assessments and scans
However, no method of data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent for marketing communications
- Request data portability (where applicable)
- Lodge a complaint with the relevant data protection authority
To make a request, please contact us at: [Insert Contact Email]
6. Data Retention
We retain your data:
- As long as your account is active or necessary to provide our services
- To meet legal or regulatory obligations, resolve disputes, and enforce our agreements
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website performance and user experience
- Analyze traffic and usage patterns
- Remember user preferences and settings
You can disable cookies in your browser settings; however, some site features may not function properly as a result.
8. Third-Party Links
Our website may include links to external websites.
We are not responsible for the content or privacy practices of those third-party websites. Please review their respective privacy policies before submitting any personal information.
9. Children’s Privacy
Our products and services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services after changes implies acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
MediGo Flex
B-306, East Face Building, Ambli Road,
Ahmedabad – 380058
Email: support@medigoflex.com
Phone: +91 81286 13883
Website: www.medigoflex.com
